We respect your privacy. Depending on your location, you may have specific rights regarding your personal information under applicable local privacy laws. Please use the options below to submit a request. We will review and respond in accordance with the laws applicable to your region.

How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.

Security note: To protect your privacy, we may need to verify your identity before fulfilling certain requests.


Access or download my data

You can request a copy of the personal information we hold about you, including account details and order history. Where available, we will provide this data in a commonly used electronic format.

Response time: We will respond in accordance with the time frames set by the laws applicable to your region.


Correct my information

If you believe the personal information we hold about you is inaccurate or incomplete, you can request a correction.


Delete my data

You can request deletion of your personal information associated with our store.

⚠ Important: We may retain certain information where required by law or for legitimate purposes (for example, tax records, security, fraud prevention, or transaction records).


Your privacy choice

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.


Other requests & questions

If you would like to submit another type of request (such as an objection to processing or specific consent questions), please contact us so we can assist you.

Email: ekimgauweiler@gmail.com


Contact information

For questions about your privacy rights or this page, please contact:

Email: ekimgauweiler@gmail.com

Address:


Complaints

If you believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.

How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.

What are the shipping costs and how long does delivery take?

🇩🇪Shipping within Germany
Cost: €6.20
Free from: €95 order value
Delivery time: approx. 2–4 business days
Tracking: Every order receives a tracking number
Shipping with DHL

🇨🇭Shipping to Switzerland
Additional customs & fees upon delivery

Cost: 19CHF
Delivery time: approx. 3-7 business days
Tracking: Every order receives a tracking number
Shipping with DHL

🇪🇺Shipping to EU countries
Cost: €14.49
Delivery time: approx. 6-10 business days
Tracking: Every order receives a tracking number
Shipping with DHL

What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.

How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck