Message us on WhatsApp

(Opens WhatsApp)

FAQ

What are the shipping costs and how long does delivery take?

🇩🇪Shipping within Germany:
Cost: €6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking with DHL

🇨🇭Shipping to Switzerland
Cost: 19 CHF
Additional customs & fees upon delivery
Delivery time: 3-7 working days
Tracking with DHL

🇪🇺 Is your region missing?

You'd like to order from us, but we don't currently ship to your country?

Perhaps you can help us change that.

Since August 12, 2026, new EU regulations for packaging have been in effect, which means shipping to some EU countries entails additional requirements for us as a small business.

Depending on the country, we have to comply with specific packaging and licensing obligations for packaging for shipping. In some countries, this requires a person living there who can represent us as an authorized representative for these obligations.

And that's exactly where you could help us.

Who are we looking for?

We are looking for individuals residing in EU countries to which we do not currently ship, who would like to support us with the necessary packaging and licensing registrations there.

You do not have to store or ship any packages for us. Depending on the country, the main task is to register Moissanite Mode locally with the responsible shipping or packaging registry and to conclude the necessary contract for licensing our shipping packaging on our behalf.

How does it all work?

The exact process varies by country. Essentially, it involves a person being required in the respective country who can represent us with an appropriate power of attorney regarding the necessary shipping and packaging obligations.

We will issue you a power of attorney for this. Depending on the country, this may need to be notarized and then submitted to the responsible authority.

After successful registration, we or you will receive the necessary confirmations and, if applicable, a registration number for our company.

Subsequently, depending on the country, the necessary participation in a packaging or disposal system can be concluded.

After that, the biggest part is done. Depending on the country, regular or annual reports of packaging quantities may still be required.

Power of attorney signed →
Notarization of the power of attorney →
Registration of Moissanite Mode →
Licensing of shipping packaging

This may sound like a lot at first, but in practice, it's usually just a small organizational process. We will explain each step to you in detail and take care of it together.

In short:

You will receive a power of attorney from us, with which you can conclude a necessary contract with a packaging or licensing system in your country on our behalf. Depending on the country, a person residing there is required for this.

Of course, we will cover all incurred costs and explain exactly what is required in your country.

One more small note

We are initially collecting non-binding contacts in various EU countries.

If we later find that there is enough interest from your country and shipping is worthwhile for us, we would be very happy to get in touch with you and discuss everything else together.

This could be soon, or it could be after some time. And if we find that shipping to your country is unfortunately not worthwhile for us, it is also possible that we may not need your help after all.

By sending your message, you are not entering into any obligation.

We are simply happy to get to know you, and perhaps someday, together, we can ensure that we can ship to your country as well.

Interested?

Simply write to us using our contact form:

"I would be happy to support you in [Country]."

Please also briefly tell us your place of residence (country/city).

Perhaps with your help, we will soon be able to deliver to your country as well.

How can I contact Moissanite Mode?

You can reach us at any time by email at kontakt@moissanitemode.com or via the contact form at the bottom of this page.
We usually respond within 12 hours on business days.

How can I return my order?

Orders can be returned within 14 days of receipt of the goods. The return shipping costs will be deducted from the refund amount and correspond to the shipping costs for shipping to your region. Free return shipping is not possible, even if the outbound shipping was free.

Please return the item complete, in its original condition, including all original packaging and all included components (e.g., jewelry box, case, certificate, and accessories).

The return label will be provided by email and can be shown as a QR code at a DHL branch/parcel shop, where the label will be printed directly, or printed out yourself with a printer and affixed to the package. For returns from outside the EU, we cannot guarantee that the QR code function is available.

Cover or remove old shipping labels.

Further information can be found in our Cancellation Policy.


Rücksendung Beauftragen

Sobald wir die Ware erhalten und geprüft haben, erstatten wir den Betrag — in der Regel innerhalb weniger Tage, spätestens jedoch innerhalb von 14 Tagen.




Was möchten Sie zurücksenden?

Die Kosten für die Rücksendung werden vom Erstattungsbetrag abgezogen und entsprechen den Versandkosten für den Versand in Deine Region. Ein kostenloser Rückversand ist nicht möglich, auch wenn der Hinversand kostenlos war.


What materials are used?

Our jewelry is made from high-quality 925 sterling silver, and almost all pieces are finished with 18K white gold. This combination ensures an elegant look and high suitability for everyday wear. This way, the shine remains durable – even with regular use.

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

Abschicken an: kontakt@moissanitemode.com
Antwort in der Regel innerhalb von 12 Stunden.

Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck