📢 Important note about the delivery address!
Please ensure that the delivery address stored with PayPal matches the address specified during checkout.

✅ Why?
PayPal only provides seller protection if the order is delivered to the address provided. If you provide a different address, your order may not be processed or canceled.

❗ If you would like to use a different address, please change it directly in your PayPal account before completing the payment.

Thank you for your understanding! 😊

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.
How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.
What are the shipping costs and how long does delivery take?

Shipping within Germany:
Costs: €6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking: Every order receives a tracking number
Shipping with DHL

Shipping to EU countries:
(Austria, Netherlands, Luxembourg, France, Belgium)
Costs: €14.49
Free from: €145 order value
Delivery time: approx. 3-6 working days
Tracking: Every order receives a tracking number
Shipping with DHL
What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.
How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

 About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck