We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.

How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.


Access or download my data

You can request a copy of the personal data we hold about you, including account details and order history. You may request your data in a portable format (CSV or PDF).

Response time: We respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.


Correct my information

If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or misspelled name), you can update it here.


Delete my data

You can request the deletion of your personal data associated with this store (also known as the "Right to be Forgotten").

Important: Some information may be retained where required by law or for legitimate purposes (for example, tax, fraud prevention, and security).


Manage Privacy Preferences

You can customize your experience by choosing exactly which types of cookies and technologies you allow us to use (e.g., enabling analytics but disabling marketing). You can update these specific settings at any time.


Withdraw Consent

You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This will apply to your future use of our store and will stop data collection for optional purposes.


Restrict or object to processing

You may request that we restrict the processing of your personal data or object to certain processing activities (such as direct marketing or processing based on legitimate interests).

To exercise these rights, please contact us at:

📧 kontakt@moissanitemode.com


Contact information

For questions about your privacy rights or this page, contact:

Email: kontakt@moissanitemode.com

Address: {company_address}


Lodge a complaint

If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).

 

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.

How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.

What are the shipping costs and how long does delivery take?

Shipping within Germany:
Costs:
€6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking: Every order receives a tracking number
Shipping with DHL

Shipping to EU countries:
(Austria, Netherlands, Luxembourg, France, Belgium)
Costs: €14.49
Free from: €145 order value
Delivery time: approx. 3-6 working days
Tracking: Every order receives a tracking number
Shipping with DHL

What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.

How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck