If you are located in Canada, you may have rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, in Quebec, Law 25. Please use the options below to exercise your rights.


Access or download my data

You can request access to the personal information we hold about you, including account details and order history. Where applicable (for example, under Quebec's Law 25), you may also request a copy of your computerized personal information in a portable format.

Response time: We will respond within 30 days (or as otherwise permitted by applicable law).


Correct my information

If you believe the personal information we hold about you is inaccurate or incomplete, you can request a correction.


Delete my data

You can request deletion of personal information associated with your account.

Important: This request is subject to certain exceptions. For example, we may retain information where required for legal, security, or tax reporting purposes.


Your privacy choice

Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.


Privacy contact

If you have questions about your privacy rights, please contact:

Email: ekimgauweiler@gmail.com

Address: {company_address}


Complaints

If you believe your privacy rights have been violated, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or, in Quebec, the Commission d'accès à l'information (CAI).

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.

How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.

What are the shipping costs and how long does delivery take?

Shipping within Germany:
Costs:
€6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking: Every order receives a tracking number
Shipping with DHL

Shipping to EU countries:
(Austria, Netherlands, Luxembourg, France, Belgium)
Costs: €14.49
Free from: €145 order value
Delivery time: approx. 3-6 working days
Tracking: Every order receives a tracking number
Shipping with DHL

What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.

How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck