Customers located in Japan have certain rights regarding their personal information under the Act on the Protection of Personal Information (APPI). You can exercise your rights using the options below.


Disclosure or download of data (Disclosure)

You can request disclosure of your personal information held by us, including your order history and account information.

Response time: We will respond without delay (within a reasonable period) after receiving your request.


Correction of registration information (Correction, addition, deletion)

If the personal information we hold is incorrect, you can request correction, addition, or deletion of the content (e.g., incorrect address, misspelled name).


Suspension of use or erasure (Suspension of use, etc.)

In certain cases, you can request the suspension of use or erasure of personal information (including account deletion).

⚠️ Important: Due to tax and legal compliance, security, fraud prevention, etc., it may not be possible to delete all information immediately.


Withdrawal of consent / Change of privacy settings

You have the right to withdraw your consent to tracking technologies, including consent for Shopify marketing, at any time. This will apply to your future use of this store and will stop the collection of data for optional purposes.


Privacy Choices

Manage your privacy settings. Depending on your region of residence, you may have the right to opt out of the sale of your personal information, withdraw consent to tracking, or customize your cookie settings.


Contact Us

For inquiries regarding the handling of personal information and the exercise of rights, please contact us at:

Email: ekimgauweiler@gmail.com

Address: {company_address}


Complaint destination

If you are not satisfied with our response, you can consult or file a complaint with the Personal Information Protection Commission (PPC) or an accredited personal information protection organization.

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.

How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.

What are the shipping costs and how long does delivery take?

Shipping within Germany:
Costs:
€6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking: Every order receives a tracking number
Shipping with DHL

Shipping to EU countries:
(Austria, Netherlands, Luxembourg, France, Belgium)
Costs: €14.49
Free from: €145 order value
Delivery time: approx. 3-6 working days
Tracking: Every order receives a tracking number
Shipping with DHL

What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.

How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck