We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.

How we process your request When you submit a Data Subject Access Request (DSAR) through our compliance page, our compliance provider Consentmo processes your IP address and email solely for the purpose of fulfilling your request. For more details, please refer to Consentmo's Data Processing Policy.


Access to Personal Data

Through the link below, you can request a report containing all personal information we store about you. We will respond within 30 days.

Response time: We will respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.


Data Rectification

If your account information is inaccurate, please update or correct it using the link below.


Right to be Forgotten

Use this option if you wish to remove your personal and other data from our store. Please note that this process will delete your account, making it inaccessible and unusable.

Important: Some information may be retained if legally required or for legitimate purposes (e.g., taxes, fraud prevention, and security).


Manage Privacy Settings

You can customize your experience by specifying exactly what types of cookies and technologies we are allowed to use (e.g., enable analytics, disable marketing). You can update these specific settings at any time.


Withdraw Consent

You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This applies to your future use of our store and will stop data collection for optional purposes.


Right to Restriction of Processing / Right to Object

You can request the restriction or temporary suspension of the processing of your personal data under certain circumstances. Please contact us at You have the right to object to certain types of data processing, including direct marketing or processing based on legitimate interests. Contact us to submit your objection at

You can request the restriction or temporary suspension of the processing of your personal data under certain circumstances. Please contact us at {dpo_email} for assistance.

📧 ekimgauweiler@gmail.com


Contact Information

For questions about your personal data or privacy rights, please contact our Data Protection Officer (DPO) at:

Email: ekimgauweiler@gmail.com

Address:


Right to Complain

If you believe that we have not addressed your concerns, you have the right to lodge a complaint with your national data protection authority.

Email Us

What flowers should we photograph?
kontakt@moissanitemode.com

FAQ

Questions & Answers

Is there a question missing from our FAQ? Just write to us. We will be happy to answer it and add it here.

How can I contact Moissanite Mode?

You can reach us at any time via email at kontakt@moissanitemode.com, using the contact form on this page, or directly via WhatsApp. Simply click here to start a chat with us immediately. Whether your question is big or small – just ask. We're happy to help you. We usually respond within 12 hours.

What are the shipping costs and how long does delivery take?

Shipping within Germany:
Costs:
€6.20
Free from: €95 order value
Delivery time: approx. 3–4 working days
Tracking: Every order receives a tracking number
Shipping with DHL

Shipping to EU countries:
(Austria, Netherlands, Luxembourg, France, Belgium)
Costs: €14.49
Free from: €145 order value
Delivery time: approx. 3-6 working days
Tracking: Every order receives a tracking number
Shipping with DHL

What materials are used?

Our jewelry is made from high-quality 925 sterling silver and is finished with 18K white gold or 18K gold. Gold-plated sterling silver is considered fine jewelry and combines the quality of silver with a particularly elegant surface. The white gold finish gives the jewelry an even brighter, more premium shine and also provides protection for the silver. We have consciously specialized in 925 silver with a white gold finish, as this combination particularly enhances the brilliance and intense sparkle of moissanite. At the same time, high-quality moissanite jewelry remains significantly more affordable than comparable pieces made of solid gold – without compromising on elegance, quality, or the impressive sparkle.

How can I return my order?
Moissanite Mode

We welcome all messages. Whether you have a question about our moissanite jewelry, need help with an order, or simply want to make a general inquiry.

You can reach us anytime via our contact and help page. Every message is personally read and carefully answered by us, because it is important to us that you feel well taken care of at Moissanite Mode.

In most cases, you will receive a response on the same day. Open communication and fast, uncomplicated help are a matter of course for us. That's why we are always available for questions, concerns, or feedback regarding our products and orders.

About Moissanite Mode
Moissanite Schmuck aus Silber mit Weißgold, auf dem Tisch  mit einer Spinnig Spinne, funkelt deutsch stärker als Diamant Schmuck